Return Policy

We get it, sometimes things just don’t work out. At Ukiyohi, we strive for your complete satisfaction. If you’re not 100% thrilled with your purchase, let us know how we can make things right!

RETURNS
Okay… so it really didn't work? We're bummed to see you go. To return a product, you have 30 days from the delivery of your items to initiate a return. If 30 days have gone by since your purchase arrived, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Receipt or proof of purchase is also required. Meet all these requirements? Go ahead and start your request here. 

NON-RETURNABLE ITEMS

• Gift cards
• Sale items
• Ashed In/Used Items
• Broken ceramic and glass items

PROCESSING REFUNDS
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. 

EXCHANGES
We only offer exchanges for items that are defective or damaged due to our fault. If you need an exchange, reach out to us at hi@ukiyohi.com.

Other questions? No worries, just send us a message at hi@ukiyohi.com.