FAQs

Processing time varies by product and availability. Please refer to each product listing. Once your order is shipped, you'll receive a confirmation email with a tracking number.

We're committing to providing products and services that align with current laws and regulations within each customers respective territory, wether in the U.S. or across the globe. If you have questions about wether our products are okay to ship to where you live, please reach out to hi@ukiyohi.com. Know that we accept no responsibility for how you may choose to use our products. Our products are not designed for use with illegal substances nor should they be used in any way that is harmful to the user or anyone else.

Please contact our customer service team at hi@ukiyohi.com immediately if you need to change your shipping address. Once the order has been dispatched, we cannot make any alterations.

 We do offer free shipping on orders over $75. So be sure to take advantage of that if you can! Otherwise we offer a few shipping options depending on how fast you need your items. See options below:
- USPS First Class (3-4 business days): $7.95

- UPS Ground (3-5 business days): $15.00

- UPS Next Day Air Saver (1 business day): $49.00

If your Ukiyohi accessory is damaged upon arrival, please contact us immediately for an exchange. If it becomes damaged through normal wear and tear, we can't offer a replacement, but our care guide has tips on minor repairs.

We offer returns and exchanges within 30 days of the purchase date. Items must be unused and in their original packaging. For more details, check out our Return Policy

For all returns (after reading our return policy, of course), fill out a request in our return portal.

We only offer exchanges for items that are defective or damaged due to our fault. If you need an exchange, reach out to us at hi@ukiyohi.com.

Unfortunately, sale items are final and cannot be returned.

Promo codes usually apply only to full-priced items unless stated otherwise.

Only one discount can be applied per order, so choose wisely!

Good question! And unfortunately we are unable to apply discounts to already purchased products.

We proudly curate an eclectic range of products from global artisans, all while crafting our own exclusive designs in our Minnetonka, Minnesota studio.

Our “Originals” collection is products that we have designed ourselves. They’re one of a kind, unique Ukiyohi products, designed by us and sold by us. We fully recognize that there are other amazing and unique craftsmen out there who are also creating products that spark joy, so that’s where our “Essentials” collection comes in. We partner with other artists to sell their products on our site.

Answer

We do offer wholesale discounts for applicable retailers. Reach out to us at hi@ukiyohi.com, and we can talk!

Absolutely! While there will be a web page to come on this very soon, for now, feel free to reach out to hi@ukiyohi.com, and we’ll get you all the juicy deets.

Although we're not going to tell you how to physically use our products, we will tell you how they should be used.

At Ukiyohi, we believe in the power of informed choices. When it comes to cannabis and its accessories, our philosophy is straightforward—balance, moderation, and responsibility are key.

Our products are designed to be part of a balanced lifestyle. Think of them as the craft beer or fine wine of the cannabis world; to be savored, not abused. We encourage you to consume responsibly, know your limits, and understand the laws in your jurisdiction.

If you want our full stance on the health pros and cons, check out our commitment to responsible use.

1. Slide open the lid/top of your dugout, logo side to the right, to access the compartments.
2. Locate the one-hitter pipe and remove it by pulling it out from the compartment.
3. Press the end of the one-hitter into the flower compartment, twisting slightly to fill.
4. To access the lighter, slide open the bottom by placing your thumb over the logo and pushing to the right. Tip the dugout over to release the lighter.
5. Ignite the filled end while taking a gentle inhale.
6. After use, ensure the pipe is fully extinguished before returning it into the dugout bowl side up to prevent any ash or residue from falling into the pipe compartment.

1. Use the finger grip tabs to pull up from the center and swivel open the lid/top of your dugout 90 degrees to access the compartments.
2. Locate the one-hitter pipe and remove it by pulling it out from the compartment.
3. Press the end of the one-hitter into the flower compartment, twisting slightly to fill.
4. Ignite the filled end while taking a gentle inhale.
5. After use, ensure the pipe is fully extinguished before returning it into the dugout bowl side up to prevent any ash or residue from falling into the pipe compartment.

1. Ensure your flower is well-ground for the smoothest experience.
2. Press the pipe's bowl-end into your ground flower. A gentle twist can help pack it just right.
3. Ignite the loaded end while taking a careful inhale.
4. Ensure your one-hitter is completely out before setting it down or storing it.

Before the first burn, there should be sort of an initiation ritual. Here are some things to note for an optimal experience:

1. Prep the wick: Before you light up, give the wick a slight trim down to about 1/8"-3/16". This will provide the perfect first burn.
2. Slow-burning Cherry: Keep your candle lit for approximately 2-3 hours on the first go. This will ensure the wax meets the edge of the container, optimizing scent throw and setting the stage for future use.
3. Location is everything: Make sure the candle sits on a heat-resistant surface away from things like vents or drafts. Vibes will be chill, and the burn will be safe.

1. Get rid of any remaining wax by placing your container in the freezer for a few hours. Once the wax hardens, use a butter knife to gently pop it out.
2. Soak the container in warm soapy water to loosen any residual wax and wick glue. A little scrubbing will make it sparkling clean.
3. Give your container a final rinse and dry it thoroughly.
4. Your Ukiyohi container is now ready for its next life. We think it would be cool as a plant pot, a stash jar etc.

1. Remove the cup lid and fill the cup with water ½-⅔ full.
2. Replace the cup lid and pull up the straw piece. Remove the hidden ceramic bowl by pulling up the tab on the edge of the lid.
3. Fill the ceramic bowl up with flower, and place it back into the lid hole.
4. You’re ready to light! Light the bowl while gently inhaling through the straw piece.

As wood is very porous, be sure to be cautious of what you’re applying to it. It might absorb some of the additional moisture or cleaner that’s being applied. Remember - do not use soap or any other kind of chemical on a wooden grinder!

1. Loosen up and remove as much residue as you can. You can use a lightly dampened cloth, or a soft brush like a toothbrush or a small paint brush to do this without damaging the wood.
2. For extra protection, you can rub non-aromatic food grade oil onto the wooden surface. Dip a clean cloth into a small amount of oil and apply it gently. This not only makes the wood look glossy and smooth, but it also helps stop the sticky residue from building up.

Make sure to keep it clean as much as possible. Sticky residue can be left behind that could cause your grinder to stick together.

The pipe will come pre-assembled and ready to use. When you are ready to disassemble and clean out the pipe, here’s what you need to know:

1. Gently twist the threaded pipe section in a counterclockwise motion to detach it from the primary bowl.
2. Invert the main bowl to reveal a threaded hole. Twist the threaded pipe clockwise into the threaded hole at the base of the main bowl to fully remove it.
3. Once removed, you are ready to clear away any excess flower and give the components a wipe down.
4. To reassemble your pipe, simply reverse the steps above: reattach the threaded pipe by twisting it counterclockwise into the main bowl's threaded bottom and then twist the pipe clockwise back into its original position.

To Clean: Use a soft cloth or brush and warm, soapy water to clean the brass gently.
To Deep Clean: We recommend not using any chemical cleaners on the pipe. You can mix one teaspoon of salt into a 1/2 cup of vinegar. Add flour until the liquid becomes a paste and spread over the brass. Let the mixture sit for up to an hour then rinse and buff the pipe.

To Remove Corrosion: Mix white vinegar and salt into a paste. Apply the paste directly onto the corroded area and let it sit for 15 minutes before removing with a cloth.
*Note that the brass will develop a slightly darker “patina” over time as it oxidizes.